CFPB COMPLIANCE CONSULTING

We assess risk, build compliance frameworks, and manage the entire CFPB examination process — start to finish.

Consumer Compliance Consulting Services

Is your organization prepared for a CFPB audit?

Whether you're a lender, fintech, debt collector, or credit bureau, the Consumer Financial Protection Bureau (CFPB) can knock at your door at any time. At Modina Consulting Group, we help you get audit-ready, avoid regulatory penalties, and build long-term consumer trust.

Full-Service CFPB Audit Readiness & Response.

We partner with financial institutions to assess risk, build compliance frameworks, and manage the entire CFPB examination process — start to finish.

Our Core Services:

Consumer Compliance Consulting Services.
Pre-Audit Readiness Assessments
Evaluate your current compliance status, policies, and procedures with a detailed gap analysis mapped to CFPB standards.
Compliance Program Design & Optimization
Build or refine your Compliance Management System (CMS), including UDAAP controls, complaint handling, and training modules.
Mock CFPB Exams
Simulate a real audit with document requests, transaction testing, and examiner-style interviews to identify weak spots.
Document & Data Review
Audit your disclosures, loan files, marketing materials, and system data to ensure alignment with consumer protection laws.
Remediation & Corrective Action Planning
Get a clear roadmap to fix any regulatory issues before they become liabilities — with timelines, ownership, and follow-through support.
Exam Representation & Response
We stand by your side during the CFPB examination. From examiner meetings to drafting responses to findings, we help you protect your reputation.

We work with: Mortgage Lenders & Servicers, Credit Unions & Community Banks, Buy Now, Pay Later Providers, Auto Lenders & Lease Companies, Fintech Startups, Debt Collection Agencies, Credit Reporting Companies, Money Services Businesses (MSBs).

As of January, 2025, CFPB enforcement actions have resulted in:

$19.7 billion in consumer relief

Approximate monetary compensation, principal reductions, canceled debts, and other consumer relief ordered.

195 million people eligible for relief

Estimated consumers or consumer accounts eligible to receive relief.

$5 billion in civil money penalties

Approximate civil money penalties ordered.

Source: “Enforcement by the numbers.” Consumer Financial Protection Bureau, January 30, 2025.

CFPB REGULATORY COMPLIANCE CONSULTING SERVICES

Modina Consulting Group Compliance specializes in providing customized CFPB regulatory compliance consulting, helping financial institutions navigate the complex framework established by the Consumer Financial Protection Bureau. With extensive knowledge of CFPB regulations, our team delivers tailored solutions that promote full compliance and strengthen operational integrity.

PROACTIVE RISK MANAGEMENT

Our approach includes comprehensive risk management, proactively identifying and mitigating potential compliance risks. This forward-thinking strategy helps prevent non-compliance issues and empowers your organization to navigate challenges with confidence.

HOLISTIC CFPB CONSULTING AND ADVISORY SOLUTIONS

Our services start with a thorough Compliance Assessment and Gap Analysis to uncover any misalignments between your current practices and CFPB requirements. We then craft tailored policies that not only meet regulatory standards but also reflect your organization’s unique operational needs. Understanding the critical role of staff expertise, we provide robust Training and Education Programs to equip your team with a deep understanding of CFPB regulations and their practical application. To maintain continuous compliance, our ongoing Monitoring and Support services keep your institution up to date with all regulatory developments and changes.

Industry Experience: We’ve worked with top financial firms, including high-growth fintechs and traditional lenders.
Regulatory Expertise: Our team includes former examiners, compliance officers, and legal specialists.
Real Insights: We don’t just copy regulations — we translate them into practical, scalable systems you can actually use.
White-Glove Support: From board-level strategy to hands-on remediation, we’re in your corner every step of the way.

Why Choose Us?

A CFPB audit (more formally called a "CFPB examination") is a compliance review to ensure that a financial institution is following federal consumer financial laws, including:

Truth in Lending Act (TILA)
Real Estate Settlement Procedures Act (RESPA)
Fair Credit Reporting Act (FCRA)
Equal Credit Opportunity Act (ECOA)
Fair Debt Collection Practices Act (FDCPA)
Dodd-Frank Act provisions (UDAAP: Unfair, Deceptive, or Abusive Acts or Practices)

Who gets audited:

The CFPB audits banks, credit unions, mortgage lenders, payday lenders, auto lenders, debt collectors, credit reporting agencies, and fintechs—especially if they:

Handle consumer loans or credit
Have significant customer complaints
Show signs of regulatory noncompliance
Are randomly selected as part of a supervisory cycle

What happens during a CFPB audit:

Notification Letter: The institution receives a letter of examination, including a request for documents.
Pre-Examination Prep: The entity must provide policies, procedures, transaction data, complaints logs, audit reports, etc.
On-Site Examination or Remote Review: CFPB examiners review documents, interview staff, and sample transactions.
Findings & Report: A Report of Examination (ROE) is issued outlining any violations, weaknesses, or areas needing improvement.
Corrective Action: Institutions must address findings, which could include policy changes, consumer redress, or enforcement actions.

Why it matters:

Failure to comply can lead to fines, restitution to consumers, and even public enforcement actions.
It's essential for regulated entities to have strong compliance management systems (CMS), internal audits, and training in place.